Magnum Hosting Physical Infrastructure

Expansion and Bandwidth
Magnum Hosting’ strategy for the expansion of the network is to allow no more than 40% utilization on any given segment. When utilization exceeds this threshold, we work with providers to upgrade the routers and circuits. Magnum Hosting is focused on expanding our global services through relationships with global telcos and Internet service providers. These strategies continue to ensure our clients that Magnum Hosting’ networking services are as fast and as reliable as possible.

Network Support
The Magnum Hosting Network Operations Center (NOC) consists of teams of dedicated, highly trained, on-site personnel who proactively and reactively monitor the Magnum Hosting network. Within the NOC is the Network Monitoring Center (NMC), a 24x7x365 operation that uses industry-leading tools to track the load on network segments, measure latencies on the various links and follow any trends that develop. If a node becomes unreachable or is slow to respond, NMC engineers will initiate procedures to investigate and resolve the issue. The NMC is located in the Magnum Hosting Level 3 Center in Miami, FL.

The Magnum Hosting Server Monitoring Center (SMC) team, another team within the NOC, is staffed with highly trained, on-site personnel who proactively and reactively monitor the Level 3, 24x7x365. The Server Monitoring Centers are located in the East Coast Level 3. The SMC monitors and displays the status of servers in the data centers and provides troubleshooting and support services.

Architecture, Environment and Power Systems
The computer rooms are the heart of the Level 3 Center. Here, bunker-style construction provides for non-stop operations and protection of your e-business infrastructure. Each computer room is completely independent, ensuring that problems remain isolated and that potentially disastrous situations remain contained. Block-on-slab construction is utilized to provide enhanced physical security and stability. The only entrance to the computer rooms is through highly secured entryways, protected with palm scanners, Card-Key and keypad locks. Reinforced concrete extends below the floor to the slab and above the ceiling to the roof, adding protection against unlawful entry. In addition, reinforced concrete ceilings ensure the integrity of the roofing system. Each computer room utilizes steel doors and concrete jams that provide enhanced security and fire protection. Each facility has been designed to exceed all code requirements, including those for seismic activity, and each computer rack is braced to prevent movement during a seismic occurrence.

Details of Level 3 Center Construction

Environmental Controls
The environmental systems have been designed to provide for optimum temperature and humidity controls in every computer room, at all times.

Air Conditioning. Computer room environmental parameters are controlled by N+1 redundant Liebert computer room air conditioners. These units are installed in isolated utility corridors. This allows maintenance personnel to perform their work without entering the computer room. In addition, in the unlikely event of a water leak from a cooling unit, the leak will not enter the computer room but will be contained in the isolated utility corridor.

Chiller Units. Multiple high-capacity chillers provide for the chilled water needs of the Liebert systems. These units are configured in an N+1 redundancy design.

Power
The Level 3 were designed with the latest power-protection technology to keep your Web infrastructure in continuous operation.

Redundant Systems. Magnum Hosting has designed redundancy throughout the power system ensuring no single system failure will jeopardize operations.

Uninterruptible Power Supply (UPS). Magnum Hosting has redundant UPS systems to handle any short-term loss of utility power. These UPS systems also ensure the smooth and seamless transfer from utility to generator power. Magnum Hosting has designed these systems to be N+N redundant. This means that only half of the UPS systems are required to power the facility. The other half serve as a back-up system. The back-up systems are used when the primary systems undergo routine maintenance or in the event of a system failure. Furthermore, the UPS system has been designed to allow for additional expansion, if required.

Generators. Magnum Hosting has Multiple 2500 KVA Caterpillar Generators in the event that utility power is unavailable for an extended period. These systems use N+1 redundancy, meaning that “N” generators are sufficient to power the facility, while one additional generator provides redundancy, should any one system be out of service for maintenance. In addition, the Level 3 Centers were designed to allow for the installation of an additional generator when necessary.

Generator Fuel Supply. The generator systems are each fed from separate underground storage tanks. Each tank has double-walled fiberglass construction, with continuous pumped fuel filtration and water coalescing removal. This provides for a 72-hour fuel supply at peak load. In addition, local fuel companies under contract to Magnum Hosting provide supplemental fuel, as required.

Security
Magnum Hosting incorporates a multi-pronged, multi-tiered security approach in every Level 3 Center, allowing for robust security for every Magnum Hosting customer. Each Level 3 Center is designed to meet and exceed US Department of Defense specifications.

Access to Magnum Hosting’ server facilities is restricted to employees with a strict need-for-access. Access requires passing multiple levels of keycard access, including biometric palm scanning and PIN keypad entry. Customers wishing to gain access to their machines are continuously escorted while on Magnum Hosting premises effectively preventing physical attempts to gain unauthorized access.

Additional levels of security and stringent security policies are applied to the back-end-monitoring network. Only authorized personnel with administrative privileges have access to the network. In addition, access to the tape backup system is limited to authorized personnel.

Physical Security
A comprehensive surveillance system with strategically located cameras records movement throughout the data centers. Fixed and roving security guards monitor the facility around the clock for intrusion or possible vulnerabilities. Full-perimeter video cameras monitor the ground surrounding each Level 3 Center. Card-Key access ensures that even Magnum Hosting staff members only have access to the areas for which they have been approved.

Details of Physical Security

In addition, maintenance areas such as air conditioning, electrical, telecommunications, shipping and receiving are segregated from servers and other portions of the building. Closed Circuit Television (CCTV) is utilized throughout the facility—including computer rooms, passageways, entrances, exits, roofs and external surroundings—and footage is captured on videotape. The CCTV system is integrated into the facilities’ alarm system. If there is an unauthorized entry or exit, fire warning or other condition that triggers an alarm, the system automatically focuses cameras on the alarm area. This system is monitored 24x7x365 by security staff, all activity is recorded for later playback and tapes are stored off-site for archival purposes.

Fire Suppression
Magnum Hosting’ fire suppression system provides the most advanced fire protection available. Our system continuously monitors the air for smoke, chemicals and other hazardous materials. Each server farm is monitored and zoned separately, and an automated monitoring system instantaneously notifies site security and local fire departments in the event of an incident.

Details of Fire Protection

The Level 3 Center employ several levels of fire suppression systems, to quickly extinguish fires while not damaging computer systems. These include the fires suppression systems described below.

Computer Room: Primary Fire Suppression
Each computer room has an independent FM200 gaseous fire suppression system with incipient-phase early-warning primary smoke detection capabilities. This system requires that two detectors identify a fire situation. Once the building alarm systems are activated, security and local fire authorities are notified. A short delay allows staff to evacuate the computer room prior to system activation. FM200, a non-conductive and non-corrosive gas, is then released into the room to extinguish the fire. Each computer room is independent so that a fire in one room will not trigger the suppression systems in another room.

Computer Room: Secondary Fire Suppression
Independent double-interlocked pre-action fire suppression sprinkler systems provide backup to the FM200 system. Normally, the pipes contain no water. Activation of the FM200 system charges the sprinkler pipes with water. If the FM200 system does not extinguish the fire, then the sprinkler system is activated in that single computer room.

Generator Room Fire Suppression
Dry-pipe sprinkler protection systems provide fire suppression to the generator rooms. This system is two-staged, whereby the detection of smoke will cause the system to be charged with water, which is retained until the temperature threshold is exceeded. Once the temperature exceeds a predetermined level, the water is released.

Administrative Area Fire Suppression
Standard wet-pipe sprinkler systems provide protection for offices and non-computer support spaces.